Cary came May 22 2026. I had to ask him to take the cover off the inside unit. He was only changing the filter and blowing thru the drain line. He didn't take the back off the outside unit. He just s... Read More
Cary came May 22 2026. I had to ask him to take the cover off the inside unit. He was only changing the filter and blowing thru the drain line. He didn't take the back off the outside unit. He just sprayed around the bottom and drained the line. Asked him not to come inside because he could bring fleas in. He came to get my signature at the door but his Bluetooth wasn't working and he came inside. Said he knew he didn't have fleas or he would feel them. Well, he brought fleas inside, and my house is now infested. I had to put my pet on medication and treat the whole house. Plus I have to vacuum, wash all pet bedding every day. I have always combed my pets twice a day and never had one flea. Now I check him multiple times a day. I called and told Alissa about all of this May 26. She didn't know what to say. Except that the outside should have been treated. Blame the customer! I've lived in this house over 20 years and wildlife are always in my yard but I still have never brought any fleas inside. That one simply request that was ignored has made me and my pet in a living nightmare. Professionals say it could take 3 months to rid the infestation. The constant vacuuming has caused me so much physical pain that I will have to hire someone to do the vacuuming. All the pain, exhaustion, frustration and anger has been overwhelming. I paid for two visits that's never going to happen and wasn't even offered a refund for anything. This was the worst company I've ever experienced. If you want a company that does as little as fast as they can and shows no respect for the customer. Go for it and good luck! My response to Central's response was that he failed to say that earlier today they sent me a text: Hey, it's Central Heating Consultants here 👋 Hope you're doing well! Just wanted to check in to see if there's anything else we can do for you. If there is, feel free to text us your questions, and we'll be happy to help out. Have a wonderful day! That I believe was to not offer assistance to what he has said they were not responsible for and were completely professionals but to see if I was still upset and would still be doing reviews. He found out I was still upset so he prepared a very long response which to me was a very typical political response. Deny, deny, deny. And change the truth to fit their agenda. I have no agenda and have no reason to make this up. He has every reason to respond as he did. He has a business and doesn't want it tainted. There are many other complaints about this company on this site. We're just customers that don't appreciate being treated so badly by a company that we're paying money for a decent service. Treat us with respect and there wouldn't be unhappy customers. That's not too much to ask. One of my responses to his earlier text was this: Do I have questions? What has happened to your company? When I moved in here 22 years ago, you were the only folks I used. Now you're the worst I've ever used, and I will do those reviews because people need to know what kind of company you are now. Making false accusations about your former customer only adds fuel to a fire started by your company. Grow up and be professional and admit when you screw up. Isn't there any honesty anymore ! Read Less
